777bet Privacy Policy
How we collect, use, and keep your personal information safe — everything explained clearly here.
This Privacy Policy applies to the 777bet platform. It explains what information we collect about you when you use our website, open an account, or use our services, and how that information is used. By using our services, you are considered to have agreed to the terms of this policy. Our full Terms and Conditions are provided in a separate document, which should be read alongside this Privacy Policy.
Section 1
Types of Information Collected
1.1 Personal Information
Information we collect at the time of account registration includes:
- Full name and date of birth
- Mobile number and email address
- Mobile financial service account numbers such as bKash, Nagad, Rocket, or Upay (for transaction processing only)
- National ID or passport details (where identity verification is required)
1.2 Automatically Collected Information
When you browse our site, certain technical information is recorded automatically:
- Device type, operating system, and browser information
- IP address and approximate location
- How long you spent on the site and which pages you visited
- Browsing behaviour collected through cookies and similar tracking technologies
1.3 Transaction and Gaming Information
We keep records of your deposit and withdrawal history, betting and gaming activity, and bonus and promotion-related activity. This information is used to ensure account security and to detect any irregularities.
Section 2
Purpose of Using Information
777bet uses your information only for specific and legitimate purposes. Those purposes are outlined below:
2.1 Account Management and Service Delivery
Your personal information is essential for creating and managing your account, verifying logins, processing deposits and withdrawals, and issuing bonuses. Relevant payment information is used to complete transactions through bKash, Nagad, Rocket, and Upay.
2.2 Identity and Age Verification
The minimum age to participate on our platform is 21. We may verify your identity and age at the time of registration and at any other time when necessary. This verification process is essential to maintaining the integrity of the platform.
2.3 Security and Fraud Prevention
Log data and behavioural patterns are analysed to detect and prevent irregular activity such as unauthorised account access, financial fraud, and the operation of multiple accounts.
2.4 Customer Support
Your account and transaction information is used to enable our 24/7 live chat and email support team to respond effectively. Support history is also recorded so that better service can be provided in future contacts.
2.5 Service Improvement and Personalisation
By analysing your playing patterns and preferences, we offer more relevant game recommendations and tailored promotion offers. This analysis is entirely internal and is not shared separately with any third party.
Section 3
Information Sharing and Disclosure
777bet never sells your personal information to third parties. However, information may be shared in the limited circumstances below:
3.1 Service Provider Partners
We work with trusted service providers for tasks such as payment processing, data storage, and security verification. These partners receive only the information needed for their specific task and are bound by confidentiality agreements.
3.2 Legal Obligations
Information may be disclosed in accordance with a legal directive, court order, or valid request from an investigating authority. In such cases, we provide only the minimum information necessary.
3.3 Responsible Gaming Organisations
If a user's gaming behaviour shows a concerning pattern, relevant information may be shared with the appropriate support service. More details on this are available in our Responsible Gaming guidelines.
Section 4
Cookies and Tracking Technologies
4.1 Use of Cookies
Our site uses session cookies, persistent cookies, and similar technologies. These store your login state, remember your preferences, and improve site performance.
4.2 Cookie Controls
You can disable cookies from your browser settings. However, disabling certain cookies may cause some site features to stop working properly, particularly sections related to login and payments.
Section 5
Data Security Measures
777bet uses industry-standard technology to protect your information. The main security measures are:
- SSL (Secure Socket Layer) encryption on all data transfers
- Password hashing and additional encryption on sensitive fields
- Regular internal testing to identify security vulnerabilities
- Access to data restricted to authorised staff only
- Automated monitoring systems to detect suspicious activity
However, no one can guarantee 100% security when transmitting information over the internet. We therefore ask you to keep your password safe and to notify us immediately if you notice any unusual activity.
Section 6
Data Retention Period
We retain necessary information for as long as your account is active. Even after an account is closed, certain information may be kept on record for a specified period to meet legal or regulatory requirements. Financial transaction records generally fall under a long-term retention policy.
Section 7
Your Rights and Choices
7.1 Right to View and Correct Information
You can access and update your personal information at any time by logging into your account. To change key details such as your name or date of birth, you will need to contact the support team.
7.2 Account Closure Request
You may request to close your account at any time. In that case, any funds in the account will be returned via your previous payment method. Answers to common questions about account management are available in our FAQ section.
7.3 Marketing Communications
If you do not wish to receive promotional emails or messages, you can change that preference from your account settings or through our support team. However, urgent messages related to transactions and security cannot be turned off.
Section 8
Protection of Minors
777bet strictly prohibits anyone under the age of 21 from opening an account or using its services. Age verification is in place at registration, and if any account is suspected of belonging to a minor, it is suspended immediately. We never knowingly collect information from anyone under the age of 21.
Section 9
International Data Transfers
Our servers or cloud infrastructure may be located outside Bangladesh, in which case international data transfers occur. However, all such transfers are made through secure encryption and the confidentiality of the data is maintained in the same way.
Section 10
Policy Changes and Updates
777bet may amend or update this Privacy Policy when needed. If any significant changes are made, we will notify you via the website or your registered email. Continued use of the service after changes are made will be taken as your agreement to the updated policy.
Section 11
Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact our support team:
- Live Chat: 24/7 direct support (in Bengali and English)
- Email: [email protected]
We generally respond to complaints within business days. Complex matters may take longer, but we will keep you informed in such cases.